Vanguard is an independent consulting company founded in 1980. We specialize in effective business solutions for improved customer interaction, including contact centers and self service, and for internal collaboration among field staff and knowledge workers. We help clients both with traditional systems and processes and with innovative approaches, such as recent developments in converged and unified communications.

"A Seismic Shift for Communications" by Don Van Doren in the June 2009 issue of Internet Telephony Magazine.
On newsstands now.

"Ten Steps to Successful Software Implementation (or how to save money and grow staff during tough times)" by Lisa Stockberger in the April 2009 issue of Internet Telephony Magazine

"The Customer Intimate Contact Centre" by Elaine Cascio and Linda Van Doren in a March 2009 article for Strategic Path

"Hosting: An Option for Your Organization?" by David Powis in a March 2009 article for Strategic Path

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