Author Archives: Justin Handley

Under the Hood: Powering an Exceptional Caller Experience with Elaine Cascio

From the surface, an exceptional caller experience is simple, smooth, and efficient. But under the hood, the best interactions are driven by advanced design techniques and innovative technology. Interaction design demands an extensive view into the customer journey and the intent of the caller. Driving expedient task completion leads to caller satisfaction. Self-service technology requires… Read More »