Author Archives: vanguard

60 Ideas in 90 Minutes with Elaine Cascio

Mar 21, 2013 2:30 PM – 3:30 PM EST This will be a fast-paced session with Elaine Cascio at the CRMXchange Multi-channel and Cloud Virtual Conference.  Elaine is a passionate advocate for customer-centric self-service design based on clearly defined customer experience and channel strategies.  Join her for for best practice ideas along with great tips to implement… Read More »

Measuring Multi-Channel Success with Don Van Doren and Elaine Cascio

March 19, 2013 11:30 AM – 12:30 PM EST  Join Don Van Doren and Elaine Cascio for this keynote session at the CRMXchange Multi-channel and Cloud Virtual Conference. 2013 brings new opportunities to forge better connections with customers. There are new interaction capabilities—social media and mobile applications are examples—and new expectations on the part of customers. Understanding… Read More »

Resolutions for 2013

an article by Elaine Cascio in the January-February 2013 edition of Customer Magazine  (free registration required.)