Leading Practices in IVR Design: Turn Your IVR from a Liability to an Asset presented by Elaine Cascio

By | November 14, 2012

A poorly designed IVR application can cost hundreds of thousands  even millions  of dollars in low usage, irate customers, and lost business. On the other hand, a well designed IVR can save your call center anywhere from $5 to over $10 on every completed call, as well as improve customer satisfaction.

In this seminar, you’ll learn the keys to designing successful, customer-focused IVR applications.

We will:

  • Cover the basics of design  and redesign  for both touchtone and speech recognition
  • Provide a step-by-step overview of the process from development to implementation
  • Discuss how to keep your IVR application running smoothly
  • Well also discuss deciding whether to use touchtone or speech recognition and the keys to success when transitioning from a touchtone to a speech application. And well include ways you can evaluate your own IVR applications in line with best practices to increase use.

Learn more or register now

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